With increased digital transparency, Palm Coast places fifth at 2021 Government Experience Awards



The Center for Digital Government announced the winners of the fifth annual Government Experience Awards on Wednesday, September 15. The city of Palm Coast received fifth place in the Overall City Government Experience award.

The awards recognize achievements and best practices from states, cities and counties that dramatically improve the government experience and push the boundaries of service delivery to citizens.

To win the award, the city demonstrated that it regularly reviews digital technologies for improvements and upgrades to maintain modern infrastructure for future growth and success. The next steps in the City of Palm Coast’s digital experience are to continue to improve overall functionality and simplify the user experience. For example, residents will soon be able to more easily view their previously submitted records, as well as their water usage. They will see live data from their water meter which can detect leaks. They will also receive text alerts on various information. The features also allow city staff to analyze data in real time to make informed decisions faster and more efficiently.

“I am very proud of the team we have here in the city of Palm Coast and I think this award is well deserved thanks to the hard work and dedication of our staff,†said Denise Bevan, Acting City Manager. “Our team designs, builds and implements innovative tools to provide ideal service to our residents and visitors with the best possible customer experience.â€

Global City Government Experience Winners:
1st Place – City of Mesa, AZ
2nd place – City of Louisville, KY
3rd place РCity of San Jos̩, California
4th Place – City of El Paso, Texas
5th Place – City of Palm Coast, Florida

“As state and local governments have gone through another year of uncertainty – compounded by shifts in voter expectations and the emergence of new technologies – the government’s experience has remained an important focus for leaders,†he said. said Dustin Haisler, director of innovation for the Center of Digital Government. “This year, the agencies demonstrated the importance of having an omnichannel strategy that places more emphasis on delivering personalized experiences while balancing the privacy of citizens and that of the company. We applaud the continued efforts by state and local leaders to create voter-centric digital experiences and look forward to seeing how these agencies adapt their digital services in the years to come. “

The Center for Digital Government is a national research and advisory institute focused on technology policies and best practices in state and local governments. CDG is a division of eRepublic, the only national media and research company focused exclusively on state and local government and education.

For more information: https: //www.govtech.com/cdg/government-experience/government-experience -…


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